Magic Touch
With only less than 5 hours of sleep, I came in my office today still excited because the rain that has been pouring for days has finally stopped. The sun was up but it wasn’t too hot or humid. It could almost be the perfect summer weather. I came in about 15 minutes early because although I knew that there wouldn’t be much to do during the first few hours of my work shift, I wanted to allot time checking my personal emails. A typical start of the day in the office routine for me would be coming in, setting up my system – meaning start up my computer, run my programs, open my documents and log on to the websites I would need for work.
I’ve had previous experiences wherein I would go to my desk and find out that someone has attempted to turn off my monitors (since I’m using dual monitors) to conserve energy instead of leaving them on standby, which is common practice for me. I’ve been using these monitors for about 10 months now and since I’m not a very technical person, I don’t navigate the functions and features, afraid that I might mess up the configuration and I’d end up with an even bigger problem. Each time, I find my monitors turned off, I try to work on the cables that connect the monitors to the power supply and my CPU. Usually, as I toggle on the cables, I find a way to fix the problem and restore the power on my monitors.
Today was a bit different from those days. As I got to my desk, I saw that the blue power light on one of my monitors wasn’t blinking and worse, it was not lighted at all. This could only mean one thing… Again, someone from the energy conservation team of the company has audited our floor and saw that my monitors were on standby and turned them off. I knew that it was going to be a struggle toggling again with the cables. Slowly, my mood started to change, and I was officially PMSing. I can be a little territorial sometimes, and today was one of those days when I did not appreciate anyone touching any of the stuff on my desk. I didn’t have the time to say hello to the other people seated near my desk as I was already busy plugging and unplugging the cables. Not only did I have to remember which cable goes with which, I also have to remember, which plug goes where. Again, for a non-technical person, this was a challenge. One of my team mates, came up to me and offered me chocolates but I refused it right away because I couldn’t get my mind off my monitors. One of my monitors was working fine, but the problem was that it was the secondary monitor (which means its not the primary where it lets me log into my system). The main purpose of the secondary monitor is to extend the primary monitor so I can just drag and expand the coverage. That way, I can open multiple documents or programs without having to minimize them. It pretty much stretches the primary monitor.
After about half an hour of toggling and unplugging, I decided to use the other computers to file a ticket to IT Department to help me out since I cant figure it out anymore. As much as possible, I try to extract everything first before I escalate my issue to other departments. After successfully filing the ticket and requesting for an IT dispatch, I called, the hotline to make sure that this issue is addressed with urgency. I waited for the IT personnel to come but after waiting for about an hour, I tried my luck again and started working the cables and plugs hoping this time, what I’ve been doing before to fix the problem will work again… and that I will finally have the magic touch and my monitors will magically turn on again.
Good thing, after almost an hour of fixing it, I finally got both monitors to turn on. I tried to close the ticket I had to let IT know that I was already able to fix the problem and that they will no longer need to dispatch anyone to help me. While I was updating the ticket, I received an error that said that they could not close the issue since it did not have a root cause yet. So about 3 hours before my shift ends, an IT personnel came to my desk and ask what the problem was. I explained to him in a “semi-panic/semi-frustrated” tone that someone has turned off my monitors and I couldn’t turn it on earlier because the monitors did not have a power button (at least that’s what I have led myself to believe). I actually thought that the main power of the monitors were in the cables and as long as its connected to the CPU and the main plug, it will automatically turn on. The I told him that somehow, I was already able to fix it although I don’t know exactly how or what I did to fix it. He said he’ll try to look at the monitors and check the power button. Then I told him: “oh, but there’s no power button no this” then he said, there should be a power button and the adjusted the angle of the main monitor so he can have a better look. As soon as he adjusted slightly to left, the power button went off again… then I explaimed…”Seee!!! That’s what happened… it wouldn’t turn on again, I don’t know why it does that!” then he looked at me and just smiled. I looked back at him, and I was getting ready to be annoyed because I wasn’t sure what he was smiling about when I was obviously starting to get frustrated again. He stepped closed said.. “Look, I’ll show you…” I was shifting my eyes from looking at him, his hands, and the blue power light at the bottom of my monitor. He tapped the bottom of my monitor several times and each time he tapped it, the blue power light would turn on! And before I could even say anything he was smiling and slowly said…. “Touch screen yung monitor mo…there’s no power button because it has a sensor and you just tap it to turn it on and off”. At that moment, I felt like I wanted to magically disappear and vanish in front of him because of embarrassment. I cannot believe that this whole time, for nearly a year of using my monitor, I never figured out that it was a touch screen monitor and that each and everytime I got it fixed, it was because my fingers will be at the spot where it hits the sensors for the power. I cannot remember ever feeling so embarrassed over something so simple. But the good thing was that he was nice and he told me that it took them a while too before they figured out that it was a touch screen. I apologized for the hassle and said that he will be updating the ticket that I filed. So I asked him how he will update the ticket and what he was going to write on it. I even said.. will you say “Issue resolved… EU did not know that the monitors were touch screen???” then he just smiled and said, he’ll take care of it.
Lesson for today: All monitors will always have some kind of a power switch. If and when in doubt, check user’s manual!!!! It saves you the embarrassment.
With only less than 5 hours of sleep, I came in my office today still excited because the rain that has been pouring for days has finally stopped. The sun was up but it wasn’t too hot or humid. It could almost be the perfect summer weather. I came in about 15 minutes early because although I knew that there wouldn’t be much to do during the first few hours of my work shift, I wanted to allot time checking my personal emails. A typical start of the day in the office routine for me would be coming in, setting up my system – meaning start up my computer, run my programs, open my documents and log on to the websites I would need for work.
I’ve had previous experiences wherein I would go to my desk and find out that someone has attempted to turn off my monitors (since I’m using dual monitors) to conserve energy instead of leaving them on standby, which is common practice for me. I’ve been using these monitors for about 10 months now and since I’m not a very technical person, I don’t navigate the functions and features, afraid that I might mess up the configuration and I’d end up with an even bigger problem. Each time, I find my monitors turned off, I try to work on the cables that connect the monitors to the power supply and my CPU. Usually, as I toggle on the cables, I find a way to fix the problem and restore the power on my monitors.
Today was a bit different from those days. As I got to my desk, I saw that the blue power light on one of my monitors wasn’t blinking and worse, it was not lighted at all. This could only mean one thing… Again, someone from the energy conservation team of the company has audited our floor and saw that my monitors were on standby and turned them off. I knew that it was going to be a struggle toggling again with the cables. Slowly, my mood started to change, and I was officially PMSing. I can be a little territorial sometimes, and today was one of those days when I did not appreciate anyone touching any of the stuff on my desk. I didn’t have the time to say hello to the other people seated near my desk as I was already busy plugging and unplugging the cables. Not only did I have to remember which cable goes with which, I also have to remember, which plug goes where. Again, for a non-technical person, this was a challenge. One of my team mates, came up to me and offered me chocolates but I refused it right away because I couldn’t get my mind off my monitors. One of my monitors was working fine, but the problem was that it was the secondary monitor (which means its not the primary where it lets me log into my system). The main purpose of the secondary monitor is to extend the primary monitor so I can just drag and expand the coverage. That way, I can open multiple documents or programs without having to minimize them. It pretty much stretches the primary monitor.
After about half an hour of toggling and unplugging, I decided to use the other computers to file a ticket to IT Department to help me out since I cant figure it out anymore. As much as possible, I try to extract everything first before I escalate my issue to other departments. After successfully filing the ticket and requesting for an IT dispatch, I called, the hotline to make sure that this issue is addressed with urgency. I waited for the IT personnel to come but after waiting for about an hour, I tried my luck again and started working the cables and plugs hoping this time, what I’ve been doing before to fix the problem will work again… and that I will finally have the magic touch and my monitors will magically turn on again.
Good thing, after almost an hour of fixing it, I finally got both monitors to turn on. I tried to close the ticket I had to let IT know that I was already able to fix the problem and that they will no longer need to dispatch anyone to help me. While I was updating the ticket, I received an error that said that they could not close the issue since it did not have a root cause yet. So about 3 hours before my shift ends, an IT personnel came to my desk and ask what the problem was. I explained to him in a “semi-panic/semi-frustrated” tone that someone has turned off my monitors and I couldn’t turn it on earlier because the monitors did not have a power button (at least that’s what I have led myself to believe). I actually thought that the main power of the monitors were in the cables and as long as its connected to the CPU and the main plug, it will automatically turn on. The I told him that somehow, I was already able to fix it although I don’t know exactly how or what I did to fix it. He said he’ll try to look at the monitors and check the power button. Then I told him: “oh, but there’s no power button no this” then he said, there should be a power button and the adjusted the angle of the main monitor so he can have a better look. As soon as he adjusted slightly to left, the power button went off again… then I explaimed…”Seee!!! That’s what happened… it wouldn’t turn on again, I don’t know why it does that!” then he looked at me and just smiled. I looked back at him, and I was getting ready to be annoyed because I wasn’t sure what he was smiling about when I was obviously starting to get frustrated again. He stepped closed said.. “Look, I’ll show you…” I was shifting my eyes from looking at him, his hands, and the blue power light at the bottom of my monitor. He tapped the bottom of my monitor several times and each time he tapped it, the blue power light would turn on! And before I could even say anything he was smiling and slowly said…. “Touch screen yung monitor mo…there’s no power button because it has a sensor and you just tap it to turn it on and off”. At that moment, I felt like I wanted to magically disappear and vanish in front of him because of embarrassment. I cannot believe that this whole time, for nearly a year of using my monitor, I never figured out that it was a touch screen monitor and that each and everytime I got it fixed, it was because my fingers will be at the spot where it hits the sensors for the power. I cannot remember ever feeling so embarrassed over something so simple. But the good thing was that he was nice and he told me that it took them a while too before they figured out that it was a touch screen. I apologized for the hassle and said that he will be updating the ticket that I filed. So I asked him how he will update the ticket and what he was going to write on it. I even said.. will you say “Issue resolved… EU did not know that the monitors were touch screen???” then he just smiled and said, he’ll take care of it.
Lesson for today: All monitors will always have some kind of a power switch. If and when in doubt, check user’s manual!!!! It saves you the embarrassment.
Cheers!!
~joyous =0)
haha I can't believe you're capable of PMSing! :)
ReplyDeleteWinner ka :D Now I understand why you said mas gugustuhin mo pang kumain ng lupa. Wehehehe.
ReplyDelete